Privacy Policy nk44 — Our Commitment to Protecting Your Data

1 Introduction

Nk44 is a licensed online entertainment platform. We understand that user trust is our most valuable asset, and that trust begins with transparent and responsible personal data management.

This Privacy Policy ("Policy") describes in detail how nk44 ("we", "Platform") collects, uses, discloses, and protects your personal information ("User", "you") when you use the nk44 website at https://nk44.vu, our mobile app, or any other services we provide.

This Policy applies to all registered users and visitors accessing the nk44 platform, and is to be read together with Terms and Conditions as well as Responsible Gaming Policy us.

2 Personal Information We Collect

Nk44 collects various categories of personal information depending on the type of interaction you have with the platform. Below is a breakdown of the information we collect:

We only collect information that is genuinely necessary to provide the services you request. We do not collect sensitive information such as biometric data, medical records, or religious information unless required by law.

3 How We Use Your Information

The personal information we collect is used for lawful and transparent purposes, including:

• Creating and managing your user account and ensuring its security.
• Conducting identity verification (KYC) processes as required by law.
• Processing deposit and withdrawal transactions securely and efficiently.
• Providing responsive and effective customer support in both Malay and English.
• Sending important notifications related to your account, transactions, and platform updates.
• Detecting, investigating, and preventing fraudulent activity, money laundering, and platform abuse.
• Complying with legal and regulatory requirements applicable to platform operations.
• Improving the user experience based on usage data and feedback.
• Sending promotional information and exclusive offers to users who have given their consent.

4 Data Sharing and Disclosure

Nk44 does not sell or rent your personal information to any third party. However, we may share your information in the following limited circumstances:

• Service Providers: We share necessary data with payment service providers, gaming software providers, and technical infrastructure providers who assist us in operating the platform. All such providers are bound by strict confidentiality agreements.
• Legal Requirements: We will disclose personal information when required by law, court order, or a request from relevant authorities in Malaysia.
• Fraud Prevention: Information may be shared with fraud prevention agencies and regulatory bodies to protect the platform and users from illegal activity.
• Business Transfers: In the event of a merger, acquisition, or asset transfer, user data may be transferred to the relevant party, subject to notification to affected users.

In all cases of data sharing, we ensure adequate protection is provided to your personal information through contractual agreements and appropriate technical security measures.

5 Data Security Measures

Nk44 continually invests in security infrastructure to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Key security measures we implement include:

• 256-bit SSL/TLS encryption for all data transmitted between servers and users.
• Encryption of sensitive data such as financial details and KYC documents within the database.
• Multi-layered access control — only authorized personnel can access user data.
• 24/7 system monitoring to detect unusual activity or intrusion attempts.
• Regular independent security audits to identify and address vulnerabilities.
• Two-factor authentication (2FA) for user account and internal staff login.
• Secure data backups and disaster recovery plans to ensure service continuity.

6 Use of Cookies and Tracking Technologies

Nk44 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. There are several types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session management. These cookies cannot be disabled without affecting your use of the platform.
• Performance Cookies: Collecting information on how users use the platform to help us identify technical issues and improve performance.
• Functional Cookies: Storing user preferences such as language and display settings to deliver a more personalized experience.
• Analytics Cookies: Helping us understand aggregate and anonymized platform usage patterns for service improvement purposes.

You can manage your cookie settings through your web browser settings. Please note that disabling certain cookies may affect the functionality of the nk44 platform. For more information about the cookies we use, please contact our support team.

7 Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by nk44:

To exercise any of the above rights, please contact our Privacy team via email at [email protected]. We will process your request within 21 business days from the date we receive your complete submission.

8 Data Retention Period

Nk44 retains your personal information for as long as necessary to fulfil the original purpose of collection and applicable legal requirements. General retention periods are as follows:

• Active Account Data: Retained for the duration your account remains active and for a defined period following account closure.
• Financial Records: Retained for a minimum of seven years in accordance with Malaysian financial legal requirements.
• KYC Documents: Retained for the period required by regulatory authorities, typically five to seven years.
• Communication Logs: Retained for three years for dispute resolution and customer support purposes.
• Analytics Data: Anonymised usage data is retained for two years for platform analytics purposes.

Once the relevant retention period has expired, your personal data will be securely deleted or anonymized in accordance with our internal procedures. Data deletion is carried out using methods that ensure the information cannot be recovered.

9 Children's Privacy

Nk44 is a platform exclusively for individuals aged 18 and above. We do not knowingly collect or process personal information from anyone under the age of 18.

If we determine that we have collected information from an underage individual without proper age verification, we will take immediate steps to delete that information and terminate the relevant account. Parents or guardians who become aware that their child has registered an account on the nk44 platform are requested to contact our support team immediately.

10 Amendments to the Privacy Policy

Nk44 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or new platform features. Any material changes will be communicated to users via:

• Pop-up notifications or banners within the nk44 platform.
• Notification email sent to your registered email address.
• Update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy page periodically to stay informed about how we handle your personal information. Continued use of the nk44 platform after the effective date of any amendments constitutes acceptance of the updated terms.

11 Contact Our Privacy Team

If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 directly within the nk44 platform (app and website)

Our Privacy team will respond within 3 business days for general inquiries, and within 21 business days for formal requests relating to user rights under PDPA.

For more information about your rights under Malaysia's PDPA or to file an official complaint regarding personal data handling, you may contact the Department of Personal Data Protection (JPDP) Malaysia through their official channels.

You may also refer to other supporting documents including Terms and Conditions, Responsible Gaming and Frequently Asked Questions (FAQ) us for more information about the nk44 platform.